Terms & Conditions

After placing an order, you will receive a confirmation e-mail (“Order Confirmation”) from us acknowledging that we have received your order and have begun processing your payment.

The Contract will relate only to those Products we have referred to in the Order Confirmation.

We reserve the right not to accept any order requested if:

  1. The payment transaction is not authorised;
  2. We have insufficient stock to deliver your order.
  3. We do not deliver to your area;
  4. One or more of the Products ordered was incorrectly described or priced on the Website;
  5. You have not agreed to our terms and conditions.

If we do cancel your contract you will be notified by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Orders can be cancelled within limited timeframes,

Furniture

Many of our products are made to order and after 48hrs deposits are non refundable

Storage facilities are not available at JW Treadwell LTD. Please note that final delivery must be accepted within six weeks of notification of goods being available for delivery. Alternative 3rd part storage arrangements can be made and will be chargeable.

Delivery costs will be calculated at checkout.

It is customers responsibility to make sure that the furniture they select will fit into their home and that access is sufficient to execute delivery. Any structural alterations to the property such as the removal of windows or door frames or hire of special equipment to gain access for delivery will be the responsibility of the customer.

Reduced clearance price items often reflect the conditions of the item and are on a ‘sold as seen’ basis.

All of our product information is provided by our manufacturers. We update and correct the information on our products as soon as we are informed by our manufacturers.
Dimensions colours and finishes are given as a guide only to assist the customer and therefore do not constitute a legally binding contract.

Furniture manufactured from natural products (ie leather, wood and marble) may have slight variance in appearance due to the character of the product.

Lighting

A qualified electrician must install the fittings supplied. Any incorrect installation will result in a void warranty. We will not accept liability for any personal injury that occurs as a result of improper installation.

We will not be liable for any electrical charges that result from a faulty light.

Items can be returned undamaged within 14 days of confirmation

Accessories
Items can be returned undamaged within 14 days of confirmation

Wallpaper
Surplus rolls are non refundable.

If you wish to make changes to your order you must contact us. We will let you know if the change is possible. If the change is possible, We will let you know if this effects the price and delivery as a result of your change and ask you to confirm if you wish to go ahead with the change.

Fabric

Cut length fabric is non refundable

If you wish to make changes to your order you must contact us. We will let you know if the change is possible. If the change is possible, We will let you know if this effects the price and delivery as a result of your change and ask you to confirm if you wish to go ahead with the change.

Paint

Mixed paint or specialist order is non refundable

Blinds and curtains
In store sales only and therefore a different terms and conditions apply, please ask in store for details.

Delivery
We aim to deliver product to the agreed timescales. However, if delivery is delayed beyond our control, we do not accept liability.

We cannot schedule a specific time or day for delivery, other than the timescale stated at checkout.

We reserve the right to refund items that not accepted at delivery, \

Payment
We have no obligation to offer an incorrectly priced item to you at a lower price, even after confirmation has been sent.

We will notify you if a payment hasn’t been successful and offer another form of payment.

Returns and cancellations

To return goods, please fill out the returns form

All of our products have individual returns policy, please read carefully.

All items must be returned in its original packaging, in a condition in which it can be resold. They must be returned in an outer box – if the packaging is defaced in any way a refund/exchange cannot be given.

if we have offered to collect the products from you, we will collect from the delivered address and will contact you to arrange a convenient time.

Refunds will be given when the items have been accessed by our team

Damaged or defected items must be recorded within 48hrs upon receipt.

Any items returned for a refund/exchange/credit note must be returned by registered delivery at the expense of the customer, unless the item is damaged.

If we do not receive a returned item within 14 days of postage, evidence most be shown for proof of delivery before a refund is issued.

We will refund the debit, credit card or vouchers used to purchase the goods.

Policy

By agreeing our terms and conditions you are agreeing to legally binding contract between us.

We have the right to revise these terms and conditions to reflect the business, changes to the market, changes in payment and change to laws and regulations.

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